Job description:
True North Psychological Services provides high quality mental health services to the members of our community. TNPS currently offers services in Psychology, Counselling, Social Work, and Neurofeedback.
Through decades of combined experience our team of psychologists and therapists believe in providing mental health services that treat and address underlying issues over the long term, rather than offering a quick and temporary fix. Our goal is to help you find the path to be your best self so that you can move forward with the tools you need for long term success.
We are seeking a highly skilled and experienced Lead Client Care Coordinator to help support our New Minas administrative team while reporting to the Regional Operations Manager. The Lead Client Care Coordinator plays a key role in overseeing the day-to-day operations of the clinic and administrative team. This position ensures a smooth and supportive experience for both clients and clinicians, while maintaining a high standard of professionalism and efficiency in all administrative processes.
Qualifications:
• Previous experience in a medical or mental health clinic setting preferred.
• Strong leadership and interpersonal skills with experience supervising or mentoring a team.
• Excellent organizational and multitasking abilities.
• Proficiency in managing scheduling systems and handling sensitive client information.
• High level of professionalism, discretion, and attention to detail.
• Comfortable working independently and collaboratively.
• Strong verbal and written communication skills.
• Ability to adapt to changing priorities and solve problems effectively.
Responsibilities:
• Follow all standard operating procedures and adhere to all office policies
• Oversee and optimize administrative workflow to ensure efficiency in a fast-paced environment
• Act as the main point of contact for administrative issues, liaising between clinicians and clients
• Lead the administrative team in providing outstanding client support, addressing inquiries, and resolving issues promptly
• Manage and coordinate scheduling for multiple clinicians
• Supervise and processing all billings, verifying client coverage, collecting payments, and following up on outstanding balances
• Provide guidance to administrative team, fostering a supportive and efficient work environment
• Data entry and filing as required
• Fielding phone calls and responding to emails
• Maintaining a clean and tidy reception area
• Maintaining confidentiality, professional ethics, and client relations in accordance with clinic, provincial and federal standards and guidelines
• Other tasks required, including training and professional development
Job Type: Full-time
Experience:
• Medical office: 1 year (required)
Lead Client Care Coordinator – New Minas clinic
Pay: CA$25.00 per hour